Terms of Service

Terms of Service & Disclaimer

Terms of Service & Disclaimer

Privacy Policy Statement

This is the web site of Pond Pets USA, which is owned and operated by Fish Care Unlimited, Inc. We can be reached via e-mail at sales@pondpetsusa.com or you can reach us by telephone at (661) 204-7924 For each visitor to our Web page, our Web server automatically recognizes only the consumer’s domain name, but not the e-mail address (where possible). We collect only the domain name, but not the e-mail address of visitors to our Web page, aggregate information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations. The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for each individual visitor, shared with other reputable organizations to help them contact consumers for marketing purposes, not shared with other organizations for commercial purposes. With respect to cookies: We use cookies to store visitors preferences, record past activity at a site in order to provide better service when visitors return to our site . If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address, calling us at the above telephone number. If you supply us with your postal address on-line you will only receive the information for which you provided us your address. Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line. Please provide us with your name and phone number. We will be sure your name is removed from the list we share with other organizations With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically. Customers may prevent their information from being used for purposes other than those for which it was originally collected by calling us at the number provided above. Upon request we provide site visitors with access to all information [including proprietary information] that we maintain about them, communications that the consumer/visitor has directed to our site (e.g., e-mails, customer inquiries). Consumers can access this information by e-mail us at the above address. Upon request we offer visitors the ability to have inaccuracies corrected in contact information. Consumers can have this information corrected by sending us e-mail at the above address, calling us at the above telephone number. With respect to security: We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site, When we transfer and receive certain types of sensitive information such as financial or health information, we redirect visitors to a secure server and will notify visitors through a pop-up screen on our site, We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site. If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number, The DMA’s Committee on Ethical Business Practices at mgoldberger@the-dma.org, state or local chapters of the Better Business Bureau, state or local consumer protection office, The Federal Trade Commission by phone at 202.FTC-HELP (202.382.4357) or electronically at http://www.ftc.gov/ftc/complaint.htm [including proprietary information] that we maintain about them, communications that the consumer/visitor has directed to our site (e.g., e-mails, customer inquiries). Consumers can access this information by e-mail us at the above address. Upon request we offer visitors the ability to have inaccuracies corrected in contact information. Consumers can have this information corrected by sending us e-mail at the above address, calling us at the above telephone number. With respect to security: We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site, When we transfer and receive certain types of sensitive information such as financial or health information, we redirect visitors to a secure server and will notify visitors through a pop-up screen on our site, We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site. If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number, The DMA’s Committee on Ethical Business Practices at mgoldberger@the-dma.org, state or local chapters of the Better Business Bureau, state or local consumer protection office, The Federal Trade Commission by phone at 202.FTC-HELP (202.382.4357) or electronically at http://www.ftc.gov/ftc/complaint.htm.

Pond Pets USA’s Shipping and Ordering Info

How To Place An Order:

To place an order, you can do it through our Online Secure Shopping Cart, or orders can be taken by one of our customer service representatives by phone.

Please be sure to supply us with correct shipping information. If we are charged an Address Correction Fee ($12.35), we will have no alternative but to charge this fee back to your credit card.

Note: Pond Pets USA does not share customer information with any other company. This includes your billing address, shipping address, e-mail address, phone numbers, purchase history, or any other information we obtain from you. All transactions are strictly confidential.

Pricing does not include shipping charges. See the Shipping Information section for answers to any questions you may have regarding shipping.

Sales Tax of 9.50% is applied to California residents only.
Pricing is subject to change without notice.

Return Information:

Returns are only accepted on unused or unopened merchandise within 30 days of purchase, and only with prior authorization. Call Pond Pets USA for a Return Authorization Number. No returns will be accepted without proper authorization and the Return Authorization Number clearly marked on the box. Refunds will only be made on unused or unopened items. All returns must be shipped pre-paid and will be charged a 20% restocking fee. Insurance and freight charges are non-refundable.

Please Note: Returns of items that were purchased thru a “Free Shipping” promotion, will be charged the actual shipping charges incurred to us to ship the order, along with a 20% restocking fee.

We do not accept returns on the following items: special order items, books, liners, medication products, food products, water treatment products, or liquid containing products.

Defective or Damaged Goods:

If you receive a defective or damaged item, please notify Pond Pets USA  immediately for a Return Authorization Number.

Returns of defective or damaged items are only accepted within 30 days of purchase. After 30 days, you will be responsible for contacting the manufacturer directly.

All manufacturer warranty issues after this 30 day period should be directed to the manufacturer.

Shipping Information:

Please Note: Our website is set up to calculate the shipping cost. Unless it is specified that the item(s) being ordered come with “free shipping”, the shipping cost will be calculated at the time the order is packaged and will be added to the Grand Total price of your order. If you would like an estimate on shipping for large items, please contact us prior to submitting your order and we will be happy to check into that for you.

Pond Pets USA will try to ship all in-stock items within 2-3 business days. If an item is out-of-stock, you will be informed by email of the expected shipping date. In some cases, out-of-stock items will be drop-shipped directly from one of our distributors.

We strive to provide you with the lowest shipping cost possible! Shipping costs are based on each shipping box’s dimensional size, weight, shipping method and delivery address. All shipping costs are calculated and based on shipping to a residential address. In addition, there is a nominal $1.00 handling charge applied for each box shipped. Orders are normally shipped using UPS Ground Shipping, Fedex unless you request one of UPS’s faster shipping methods (see below). However, there are circumstances that we ship using USPS Priority Mail (depending on size of order).

If you would like a shipping quote for your order, please contact us prior to placing your order. Shipping quotes are valid for up to 7 days from the date given. In order to receive the shipping quote given, you must indicate the date the quote was given, along with the amount quoted in the Special Delivery Information section of your order.  Adjustments will not be made after the order is processed.

Sometimes we have items shipped directly from one of our distributors, so the shipping carrier may differ from UPS.

For an additional charge, we can also ship using faster shipping methods: UPS Next Day AirUPS Next Day Air SaverUPS 2nd Day Air, and UPS 3-Day Select at your request. You can request one of these faster methods under the “Special Delivery Information” section of your order. If you would like a shipping quote for one of these faster methods, please contact us prior to placing your order.

Note: Some items are too large or too heavy to be shipped through UPS, and would need to be shipped thru a freight company. If your order will have to be shipped thru a freight company, you will be contacted by us prior to your order being processed to give you an idea on the cost of shipping.

Pond Pets USA ships only within the continental U.S., Hawaii.
Pond Pets USA does not accept credit cards with billing information based outside of the continental U.S., Hawaii.
Pond Pets USA assumes no liability for the use or misuse of products that we sell.